Trouble Report Clearing

When Openreach have finished working on repairing a fault and believe it to be fixed they send a "Clear" notification in respect of the Trouble Report. The "Clear" notification gives the CP the opportunity to check with their customer whether the fault has been fixed to their satisfaction or not and notify Openreach of the outcome.

If no response is received by Openreach after 72 hours since sending the "Clear" notification then the Trouble Report is automatically closed. If Temporary Call Divert is active then it will remain so until the CP notifies Openreach that the fault is fixed, or the Trouble Report is automatically closed.

The two options available to a CP when Openreach send a "Clear" notification are to "Confirm" or "Reject" the notification.

Openreach "Clear" notifications are shown in the recent tasks list on the homepage, see below:

In addition the list of open Trouble Reports on the Faults page will show and faults which are clearable, with a status of "Clear Unconfirmed", see below: