Order Amendments

Once an order has been submitted there are some aspects which can be amended prior to the order completing, these are:

1. Required by Date
2. Appointment Date (if the order requires an engineer visit and an appointment has been allocated)
3. Excess Construction Charges band

If any other aspects of an order are incorrect and need changing after it has been submitted then it must be cancelled and reissued.

To find an order use the search facility built in to the Portal - this is in the top right hand corner of the screen, see below (highlighted in the red box):

The search can be done with the line number or company name (or part company name), for example:

All matching results are then displayed on screen:

This will show all matching orders or installations (as indicated by the "Type" column); to view the order click on the link to it in the "Summary" field, this will display the order details and a list of shortcuts applicable to the order, in this example a non-appointed order:

Below is an example showing the shortcuts for an appointed order:

This screen also shows the current order status - it is important to note that an order can only be amended if the current status is either "Acknowledged" or "Committed", and an appointment date can only be amended if an appointment has been allocated to the order.